Policy
Shipping & Delivery
Free standard shipping on US orders over $125. 1-2 business day processing.
Free shipping on orders $125+
We offer complimentary standard shipping on all US orders of $125 or more.
For orders under $125, standard shipping is $8.
Processing time
Orders are typically processed within 1-2 business days. You'll receive a shipment confirmation email with tracking information once your order ships.
Delivery estimates
| Shipping Speed | Delivery Time | Cost |
|---|---|---|
| Standard | 3-5 business days | $8 — FREE on orders $125+ |
Where we ship
Currently we ship to all 50 US states + DC, including PO Boxes and APO/FPO addresses.
International shipping coming soon.
Order tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order on the order confirmation page using your order number and email.
Shipping carriers
We ship via USPS, UPS, and FedEx via Amazon Multi-Channel Fulfillment. Carrier is determined by destination and package size.
Lost or stolen packages
If your tracking shows delivered but you haven't received your package:
- Check with neighbors and your mail carrier
- Wait 24-48 hours (sometimes packages are marked delivered before they arrive)
- If still missing, email hello@maisonvanirene.com with your order number
We'll work with the carrier to investigate.
Questions?
Email hello@maisonvanirene.com.