Returns & Refunds

30-day return window

We accept returns within 30 days of delivery for a full refund, subject to the conditions below.

Eligible for return

• Unopened, sealed products in original packaging
• Products received damaged or defective

Not eligible for return

• Opened or used products — for health and hygiene reasons, consistent with industry standards for skincare
• Products returned after the 30-day window
• Final sale items (if any)

Return shipping

• Customer pays return shipping on non-defective returns
• Maison Van Irene provides a prepaid return label for damaged or defective items

How to initiate a return

1. Email hello@maisonvanirene.com with your order number and reason for return
2. We'll respond within 24 hours with return instructions
3. Ship the unopened product back using a tracked service
4. Once received, we'll process your refund within 5-7 business days

Damaged or defective items

If your order arrives damaged or defective:

1. Email hello@maisonvanirene.com within 48 hours of delivery
2. Include photos of the damage
3. We'll send a replacement or issue a full refund — your choice
4. No need to return the damaged item in most cases

Refund timing

• Refunds are processed within 5-7 business days of receiving the returned item
• Refund issued to the original payment method
• You'll receive a "Refund Processed" confirmation email

Exchanges

We don't process direct exchanges. Return the original item for a refund and place a new order for the replacement.

Questions?

Email hello@maisonvanirene.com — we respond within 24 hours.